Refund and Cancellation Policy

1. Overview

At Pratiksha Chavan IT Solutions, we are committed to delivering high-quality services that meet our clients' expectations. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of our IT services.

2. Service Categories

Our refund and cancellation policies vary based on the type of service:

• Custom Development Projects: Web development, mobile apps, software development
• Consulting Services: IT consulting, technical audits, strategy sessions
• Maintenance Services: Ongoing support, hosting, maintenance contracts
• Digital Services: Cloud setup, security implementations, data migration

3. Cancellation Policy

3.1 Before Project Commencement

Clients may cancel services before project commencement by providing written notice. In such cases:

• Full refund of advance payments if no work has commenced
• Deduction of administrative costs (up to 10%) if contracts have been signed
• Cancellation must be requested within 48 hours of contract signing

3.2 After Project Commencement

Once project work has begun:

• Clients may cancel with 7 days written notice
• Payment due for all work completed to the cancellation date
• Delivery of work completed up to cancellation point
• No refund for work already completed and delivered

3.3 Ongoing Services

For maintenance, hosting, or subscription-based services:

• 30 days notice required for cancellation
• Services continue until the end of the current billing period
• No partial refunds for unused portions of the billing period
• Data backup and transfer assistance provided upon request

4. Refund Eligibility

4.1 Eligible Circumstances

Refunds may be considered in the following situations:

• Failure to deliver services as specified in the agreed scope
• Significant delays caused solely by our team (beyond 30 days from agreed timeline)
• Technical issues that prevent service delivery and cannot be resolved
• Mutual agreement to terminate the project

4.2 Non-Eligible Circumstances

Refunds will not be provided in the following cases:

• Change of mind or business direction after project commencement
• Delays caused by client's failure to provide required materials or feedback
• Dissatisfaction with delivered work that meets the agreed specifications
• Third-party service failures beyond our control
• Requests made after project completion and acceptance

5. Refund Process

5.1 Refund Request Procedure

To request a refund:

1. Submit a written refund request to contact@pratikshachavan.shop
2. Include project details, reason for refund, and supporting documentation
3. Allow 5-7 business days for initial review and response
4. Provide additional information if requested during review

5.2 Refund Timeline

• Refund decisions communicated within 10 business days
• Approved refunds processed within 15 business days
• Refunds issued to the original payment method
• Bank processing times may add 3-5 additional business days

6. Partial Refunds

In certain circumstances, partial refunds may be applicable:

• When services are partially delivered as per agreement
• For milestone-based projects where some milestones are completed
• When mutual termination occurs mid-project
• Refund amount calculated based on completed work and project stage

7. Force Majeure

In cases of force majeure events (natural disasters, government actions, pandemics, etc.) that prevent service delivery:

• Services will be suspended without penalty to either party
• Alternative delivery methods will be explored
• Timeline extensions granted as necessary
• Refunds considered on a case-by-case basis

8. Dispute Resolution

If you disagree with our refund decision:

• Request a detailed explanation of the decision
• Provide additional evidence supporting your claim
• Request mediation through a neutral third party
• Legal disputes subject to jurisdiction in Bharuch, Gujarat, India

9. Client Responsibilities

To ensure smooth processing of cancellations and refunds:

• Provide clear and timely communication
• Submit complete documentation with requests
• Cooperate during the review process
• Return any confidential materials or access credentials

10. Policy Updates

This policy may be updated periodically to reflect changes in our services or legal requirements. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of updated terms.

11. Contact Information

For cancellations, refund requests, or questions about this policy: